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Frequently Asked Questions


Welcome to Livoos, where luxury lifestyle shopping becomes a force for greater good.

We are the first company to donate 50% of our revenue to charitable causes.

Here you’ll find answers to our most Frequently Asked Questions. If you can't find your answer please contact us.

 

How do I make a purchase on Livoos?
You can shop on Livoos by browsing through our various brands, our categories, or by entering a keyword in the search bar and clicking on the button. You can then refine your search by brand, colour, size, and price. Once you have done that add your items to you shopping bag and move on to the next step.

Do I need to set up an account to make a purchase on Livoos?
Yes, in order to shop with Livoos you will need to create an account. Registering comes with the following benefits:
• Track your orders and review past purchases
• Add products you love to your Wish List, which is then sharable
• Save your address(es), making your next visit to Livoos even quicker

Who ships my order?
All orders are fulfilled by our brand partners. Should you have any questions about delivery or return of purchased items please contact the brand directly.

Can I change my mind or amend my order once it has been placed?
Because all orders are fulfilled directly by the brands it will depend on the particular brand’s capabilities and policies. Please contact the brand directly to try to amend your order. If you wish to cancel your order entirely please contact Livoos Customer Service and we will do our utmost to assist you.

Who do I contact with questions about payment?
Should you have any questions about your payment please contact Livoos. You can use our contact form (we will respond within 48-72 hours) or chat with us when we are online. Alternatively, you can reach our customer service representatives via phone on +44(0) 203 507 1835.

Is my personal information kept private?
Yes, your personal information is always kept private. Livoos will never sell, give away, or use data collected from you for any purpose whatsoever, other than for processing your order(s) in order to create an effective shopping profile that gives you the most efficient, simple, and quick user experience possible. Your order details are only passed to the brands you order from to allow them to fulfil your order. For more information, please read our Privacy Policy in full.

Can I choose the currency in which I would like to pay?
We are currently only processing payments in British Pounds (GBP).

How do I donate to my favourite cause?
Once you have selected your product(s) you will be prompted to choose a cause or to nominate your own. All cause nominated by Livoos, a brand partner, or by smart shoppers like you are fully verified by Livoos both on and-off line. Livoos is fully independent and while we will never question the nature of any cause, we will ensure that it is genuine.

Does donating to a cause cost me anything extra?
Donating to a cause will never cost you anything extra. Livoos is the first company in the world to donate 50% of our revenue to charitable causes, so all donations come directly from Livoos, and never from you, the smart shopper.

How can I be sure the donation to my favourite cause was made?
Livoos makes the donation to your favourite cause on your behalf when the return period for your purchase(s) has expired. Once this happens you will receive email confirmation that Livoos has made the donation on your behalf. Each brand partner has individual return policies and periods so please refer to the brand(s) you have made purchases from for further information on return policies.

Why is it important for Livoos to donate to charitable causes?
Livoos is the brainchild of our founder and CEO Flavio Amorelli, who believes that smart shoppers want more than competitive consumerism. Here at Livoos we believe that treating yourself can be combined with having a positive impact on the world, and that as more and more people want to be part of the future we are providing the platform you need.

Can I create a wishlist?
Of course! Just click on the link on each product page and start your list. We look forward to seeing what gets you excited.

What delivery options do you offer?
When you select items from a number of different brands you will find delivery options for each brand order during the checkout process. You will need to create an account in order to process your order, but the benefits of doing so mean you will have a smooth, seamless shopping experience each time you visit Livoos.

How to I return or exchange an item?
All orders are fulfilled by our brand partners directly. Each brand partner has individual return policies so please refer to the brand(s) you have purchased item(s) from for this information.

Will I be refunded the full value of my order?
Your refund will be issued to the original credit card used to place your order on Livoos. Your shipping cost may be refunded, depending on the brand partner’s policy, so please refer to the brand(s) you have chosen for further information. All sales tax is included in your refund if you order has been sent to a destination within the EU. Outside the EU customs duties and sales tax are non-refundable. You may be able to recover these costs by contacting your local customs board directly. Please note that it can take up to 10 business days for your refund to appear in your account.

I’ve forgotten my password. What should I do?
To reset your password, please click the forgotten password link here or on the sign in page. After submitting your email address you will receive a reply email with a link that will allow you to create a new password. Please note that for security reasons we are unable to send your old password via email.

 

 

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